For Student Workers

How to handle patron questions from Northeastern State University:
http://library.nsuok.edu/tutorials/PatronQuestions.html

Let's Do Dewey tutorial from Middle Tennessee State University
http://www.mtsu.edu/~vvesper/dewey.html

Dewey Tutorial from OCLC: (about 22 minutes)
http://www.oclc.org/dewey/resources/tour/

Customer service tips from University Libraries at Virginia Tech:
http://www.lib.vt.edu/innerlib/policies/customer.html

For Student Workers and Library Personnel

How to shift a library collection:
http://libweb.uoregon.edu/acs_svc/shift/spreadsheet.html

Good orientation to libraries from Ohio Learning Center:
http://www.olc.org/orientation/

Dewey, building numbers from OCLC: http://www.oclc.org/dewey/news/conferences/dewey_shelf_numbers.ppt

Good work skills:
http://www.yellowpages.com/guide/consumerguides/article.jsp?subGuideID=2300660&guideID=110215&articleID=109450

State of Alabama:
http://es.dir.alabama.gov/JobSeeker_/Job-Search-Workshop.ppt

Customer Service 1,2,3 Tutorial from Houston Area Library System (3 modules)
http://www.hals.lib.tx.us/cust123/

Standards of Library Customer Service from Davenport Public Library:
http://www.davenportlibrary.com/Default.aspx?PageId=170&nt=122

Identifying Reference Materials:
http://library.nsuok.edu/tutorials/identifyrefmat/IdentifyRefMat.html

Copyright Tutorial from Texas State Library and Archives Commission
http://www.tsl.state.tx.us/ld/tutorials/copyright/

Customer Service Statement from Waukesha Public Library:
http://www.waukesha.lib.wi.us/about/staff.shtml

Customer Service Charter from State Library of Tasmania:
http://www.statelibrary.tas.gov.au/about/charter.htm

LISTA database: http://www.libraryresearch.com

For Library Personnel, Supervising Student Workers

From Carnegie-Mellon:
http://www.studentaffairs.cmu.edu/career/campus_employment/supervisor_pages/supervising.html

Tips on supervising Student Aides from LIS Career:
http://liscareer.com/pressley_supervising.htm

From Creighton University: (scroll to section on supervising student workers)http://www.creighton.edu/studentemp/supershandbook.htm#SUPERVISING

From Santa Monica College, pgs. 4, 11, 12
http://www.smc.edu/studentemployment/PDF%20files/FWS%20Supervisor%20Training%20-%20Booklet.pdf#search='supervising%20student%20workers'

From Lewis & Clark College
http://www.lclark.edu/dept/sfs/tips.html

Lauren Pressley: bibliography
http://www.wfu.edu/~pressllm/syw/print.htm

Extra Stuff for Library Website: (not related to this webpage)
http://www.widener.edu/Tools_Resources/Libraries/Wolfgram_Memorial_Library/Evaluate_Web_Pages/659/

http://www.lib.washington.edu/uwill/research101/basic01.htm

From Capital Community College, Hartford:
http://www.ccc.commnet.edu/mla/plagiarism.shtml